Your privacy is important to you and it’s important to us. To help us deliver our services we collect and store a range of different data. We are committed to protecting your privacy and keeping your information safe.
We are aligned with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
“Personal Information” generally means any information that can be used to identify you, including your name, address, telephone number and email address. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Website or any products and services offered on it.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose such as:
You may unsubscribe from our mailing/marketing lists at any time by contacting us.
Some of the type of personal information we generallycollect might include:
We may collect your personal information either:
We take reasonable measures to ensure protection against unauthorised access, alteration or disclosure of your personal information.
We adoptappropriate data collection, storage and processing practices, and security measures to protect your personal information we hold including both physical (e.g. secured and authorised entry to our offices) and technology (e.g. restriction of access, the use of encryptions and passwords) measures.
We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
Under the Privacy Act, you have a right to seek access to information which we hold about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
For Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
For Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.
If you are of the view that we have breached the Australian Privacy Principles, the Privacy Act, or any related privacy code in dealing with your personal information and wish to make a complaint about that breach, please write to us using the contact detailsset out below. We will then endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as practicably possible.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.
We are committed to ensuring that the information you provide is secure.
Vagus Energy Solutions ACN: 619546360
The University of Melbourne
Hawthorn Enterprise Centre
442 Auburn Road,
Hawthorn Victoria Post Code 3122
Our team of experts is always here to help you take the steps needed towards your energy independence. Speak to us now.